OURMODEL
Each patient is assigned to a team that is led by a physician. The team will consist of several nurses (and a physical therapist if needed) that have the specific evidence based best practice experience required to meet the patient’s home healthcare needs. Using this approach allows the patient to become familiar with their medical team so the patient does not encounter an unfamiliar nurse. This approach provides consistency in care delivered while encouraging an environment of trust for the patient and family. As an added safety measure for the patient and family all staff are equipped with a company smart phone allowing for 24/7 communication between the nurses on duty, the nursing management team, and the physician. Mandatory continuing medical education for all medical staff ensures they provide safe patient centered care in the comfort of their home.
PATIENT
The patient and family are responsible for providing a safe environment for care
CASE MANAGER
A clinical case manager coordinates care within and collaborates care outside of the organization
NURSES
A rotating team of 7 nurses are experts on the patient’s diagnoses and preferences
PHYSICIAN
The physician is a native-Arabic speaker who develops a plan of care and prescribes treatment
A team approach is essential to have the best clinical outcomes. All team members, including the patient and family, work together to provide the best possible quality of life in the home from a consistent group of providers.
Our Philosophy
We believe that families deserve to stay together, regardless of medical diagnoses. By providing safe and compassionate clinical services in the comfort of Emirati homes we are keeping families together- where they belong! Actively improving the quality of family life is the most gratifying job in the world, and each member of our international team demonstrates a genuine passion for what we do!
Vision
It is the vision of British American Healthcare to facilitate an increased quality of life and maintenance of social and emotional health alongside physical wellness for those with medical diagnoses that would traditionally require hospital or institutional confinement.
Mission
It is the mission of British American Healthcare to provide clinical excellence in the home setting to improve quality of life. By doing so, we can preserve Emirati tradition and culture, one family at a time.
Values
British American Healthcare is firmly rooted in its values of Gratitude – we are grateful for the opportunities provided in the UAE Caring – we care about our patients and our team members Innovation – we constantly seek new, improved technologies and evidence-based methods to provide the safest care to our patients.
Business Goals & Objectives
The goal of British American Healthcare is to become a leading provider of home health services in the UAE. To achieve this objective British American Healthcare maintains licensure with Department of Health Abu Dhabi, a contract with Daman Insurance Company, and adheres to all UAE laws pertaining to immigration residency requirements for employees. British American Healthcare fosters an atmosphere of respect in the workplace and values each employee’s unique contribution. Competent, well-supported staff safely cares for the holistic needs of patients; thus our reputation is for comprehensive quality care.
Business Strategy
We plan to expand by hiring and training DOH licensed nurses at a rate of five nurses per quarter or an as needed basis with the addition of support health care staff as the need demands. This will allow for the addition of 3 patients per month.
Corporate Social Responsibility (CSR)
British American Healthcare is a for-profit company and will exercise fiscal responsibility while increasing its revenue and growth and observing its obligation to investors. British American Healthcare is conscious of the economic value of low employee turnover and high employee satisfaction that in turn leads to greater patient satisfaction. In addition, British American Healthcare appreciates the economic value of efficient cash flow management, contained borrowing and smart purchasing.
Western medicine proudly based in Abu Dhabi. Keeping families healthy & together
2016 © British American Healthcare LLC. All rights reserved. MOH Approval #GO47823
Direction Two
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.Sadie Bennett, BSN RN
Clinical Services ManagerA native of the Republic of Ireland, Sadie comes to this role with many years of valuable experience in the UK. Her most recent position as a Specialist Community Public Health Nurse (Health Visitor) makes her an ideal candidate to lead the home care nursing team with the latest evidence based best practices. Sadie also has the advantage of holding a Nurse Prescriber License and has 12 years of nursing in acute medicine. With such a solid background Sadie’s expertise is an invaluable asset to British American Healthcare LLC. She will work very closely with the Medical Director to ensure all patients receive optimal clinical care. With her Irish charm and deep sense of compassion she makes a very compelling patient advocate.
Ariston
Accounts Clerk As the accounts clerk, Carlo takes care of day to day company expenses as well as staff payroll. He works closely with Claire for the reconciliation of billing and prepares the mandatory financial reports as required. Carlo also assists with individual patient requests for pricing for medical supplies.Megan Adams, MSN RN
Chief Quality OfficerMegan is a founding member of British American Healthcare and leads the quality team in continuous performance improvement initiatives and assures ongoing compliance with HAAD regulations and CARF standards. Additionally, Megan offers support in the business development and stakeholder communications. She is a proud alumna of Johns Hopkins University School of Nursing, USA.
Joevelyn Badayos and Jelly Ann
Pediatric Senior Nurse Senior Nurse for adults Senior nurses work closely with both the management and medical teams to facilitate an efficient patient admission. Once admitted, senior nurses provide supervision to nursing staff and facilitate smooth ongoing care by managing supply needs and assisting the case manager with facilitating follow up visits with the treating physician and other outside specialists.Richelle Cabusao
Director of Nursing ServicesAs part of the founding team, Richelle brings the required nursing experience and management skills needed for the success of the patient experience. Richelle is responsible for the entire medical team from hiring to training and ensuring staff are appropriately matched to the patients, so that the patients home health needs can be safely fulfilled. She ensures all staff members follow the latest evidence based best practices and monitors the continuing medical education, a mandatory requisite to be part of the British American Healthcare team.
Maureen (Mary) Almai, MSN RN
Founder and CEOMaureen oversees all operations to ensure the company grows and develops in an ethical and fiscally responsible manner.Previously, Maureen created and developed home care service entities both in the USA and the UAE, and has drawn upon that extensive experience to ensure British American Healthcare provides home health services unsurpassed in quality. Maureen is a firm believer in empowering and educating patients and their families so they can take charge of their healthcare needs. She encourages staff in their career growth and evaluates their performance firmly and fairly for optimal outcomes.
Dipak Acharya
Finance Manager Dipak is a Nepalese native and joined British American Healthcare LLC as the Financial Manager. He has more than eight years of relevant experience and a proven track record of analyzing financial information and using industry tools to help companies allocate resources in a more fiscally beneficial manner. Dipak holds a Bachelor’s degree in Business Studies and a post graduate degree in Chartered Accountancy. He is a member of The Institute of Chartered Accountants, India.Claire Flores
Insurance SpecialistClaire is a university graduate and brings a wealth of international experience in clinical settings to British American Healthcare LLC. She has paid attention to her career growth and development and is instrumental to our company’s operations. In addition to her nursing degree and being a clinical instructor, Claire holds license and certification from The American Association of Professional Coder ICD 9/10CM. She has more than seven years of relevant work experience in the medical insurance field. In addition Claire has invaluable administrative experience so in addition to her role as medical coder/insurance specialist, Claire co-manages the human resources department.
Josephine Mick, BSN RN
Clinical Operations Manager Josephine brings the required nursing experience and quality management skills to ensure British American Healthcare remains at the forefront following international patient safety standards and evidence based best practices. With CPHQ certification and a strong background in quality from her time spent in Saudi Arabia before joining our team, Josephine was instrumental in securing the company’s CARF accreditation. She is responsible for all clinical operations from hiring to training staff, ensuring they are adequately prepared to provide the patient specific healthcare needs and are safe and effective homecare nurses. Josephine is also responsible for all licensing requirements ensuring British American Healthcare not only meets but exceeds the Department of Health standards. She monitors the continuing medical education, a mandatory requisite to be part of the British American Healthcare team. In addition, Josephine is an American Heart Association BLS instructor, an added bonus for our nurses.Jasel Carnaje and Mave Canata
Case Managers Jasel and Mave are Filipino Registered Nurses with experience in adults and pediatrics. They will coordinate with hospital staff and families to ensure there is a smooth transition to home care services. Once home, the case managers will be a source of liaison between the family the nurses and the homecare physicians.Liz Dudley & Lucy Foster
Case Managers(Certification Accredited by the AACNE) They are British Registered Nurses with experience in adults and pediatrics. They will coordinate with hospital staff and families to ensure there is a smooth transition to home care services. Once home, the case managers will be a source of liaison between the family the nurses and the homecare physicians.Dr. Rania Abdelhafiz, MRCP (UK)
Medical DirectorPediatrics & Internal Medicine Medical PractitionerDr. Rania is an accomplished pediatrician and is board certified from the UK. As a native Arab speaker, she enhances patient and family communications to better involve the persons served. Dr. Rania provides medical leadership to the clinical team as well as information and education to the patients and families. She makes patient rounds in the home of the patient when involved family members are present (this is usually a Saturday) and whenever the patient may need further evaluation. Dr. Rania coordinates with the patient’s treating physician to establish achievable goals and positive outcomes. Dr. Rania also leads regular clinical team meetings with staff to discuss patient progress and any changes in treatment.