BAHWhat To Ask
Questions to ask when choosing a home care provider
Family members every so often come to the understanding that they need nursing care for a senior parent or other loved one. However, entrusting some of the responsibilities to someone else can be difficult.
To help you accomplish this, British American Healthcare L.L.C has assembled a list of important
questions to ask as you interview prospective professional homecare companies:
1. What is your company's accreditation?
Families face a variety of options when deciding what services to use and who should provide them. The company you choose should have a valid accreditation (CARF, JCI etc.)This is an indication of quality and excellence and is an essential consideration in your decision making.
British American Healthcare LLC was awarded a three-year accreditation for Home and Community Services for adults, adolescents, and children. This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process and has demonstrated to a USA team of surveyors during an on-site visit that its programs and services are of the highest quality, measurable, and accountable. British American Healthcare was the first organization in the MENA region to be awarded this high level of accreditation for Home and Community Services for Children & Adolescent.
3. How are your nurses supervised?
In British American Healthcare L.L.C we make regular quality assurance calls and monthly visits to make certain that the nurses consistently deliver quality care.
To further ensure quality care, we see that all nurses are regularly and closely supervised daily through our real time electronic medical records, where the Clinical Case Managers check on the patient’s status and the nurses are required to provide frequents updates about the patient within their shift.
5. What is your plan of care?
You should discuss with the homecare what their plan of care is and how they will treat your loved ones.
Each patient plan is unique and different based on their needs and medical condition; our clinical team will discuss with your family the plan of care and will explain to you what the goals are for your loved ones.
To be effective, the plan needs to be developed with your doctor’s recommendation and we also take into consideration your input and it will be flexible so it can be updated as your loved one’s needs change.
7. What is the process for addressing problems?
Confirm up front whom to contact—and how—when you experience problems or have questions or requests.
We listen to every concern the family has, our patient relations specialist is the first point of contact and available to hear the families concerns and complaints 24/7. In case of complaints the management and clinical team will immediately be informed and will work on finding a solution for the problem.
2. How do you hire and assign your nurses to the patients?
Look for a company that balances experience and training with a person’s innate gift to serve and care for others.
British American healthcare L.L.C nurses go thoroughly rigorous screening and interviews. Once they are hired they complete orientation and training and are required to maintain and update their skills. All nurses are assigned to patients that match their nursing skills and previous experience; moreover, they are highly compassionate and caring.
4. Will you provide an in-home assessment prior to starting services?
Our clinical team will conduct a detailed in-home assessment for your loved ones. They will evaluate the patient’s case and you can discuss with them your concerns and requests, which will help you, determine whether the organization can meet them to your satisfaction.
6. What procedures are in place for emergencies?
Ask how the nurse will work in case of an emergency? Does the organization provide 24-hour telephone service for handling emergencies during weekends and holidays?
British American Healthcare nurses are provided with company smartphones and have access to the physician 24/7. They are expertly trained to act fast in emergencies and instructed to immediately call 999 for the ambulance and contact our physician who is available 24/7.
Western medicine proudly based in Abu Dhabi. Keeping families healthy & together
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.Sadie Bennett, BSN RN
Clinical Services ManagerA native of the Republic of Ireland, Sadie comes to this role with many years of valuable experience in the UK. Her most recent position as a Specialist Community Public Health Nurse (Health Visitor) makes her an ideal candidate to lead the home care nursing team with the latest evidence based best practices. Sadie also has the advantage of holding a Nurse Prescriber License and has 12 years of nursing in acute medicine. With such a solid background Sadie’s expertise is an invaluable asset to British American Healthcare LLC. She will work very closely with the Medical Director to ensure all patients receive optimal clinical care. With her Irish charm and deep sense of compassion she makes a very compelling patient advocate.
Ariston
Accounts Clerk As the accounts clerk, Carlo takes care of day to day company expenses as well as staff payroll. He works closely with Claire for the reconciliation of billing and prepares the mandatory financial reports as required. Carlo also assists with individual patient requests for pricing for medical supplies.Megan Adams, MSN RN
Chief Quality OfficerMegan is a founding member of British American Healthcare and leads the quality team in continuous performance improvement initiatives and assures ongoing compliance with HAAD regulations and CARF standards. Additionally, Megan offers support in the business development and stakeholder communications. She is a proud alumna of Johns Hopkins University School of Nursing, USA.
Joevelyn Badayos and Jelly Ann
Pediatric Senior Nurse Senior Nurse for adults Senior nurses work closely with both the management and medical teams to facilitate an efficient patient admission. Once admitted, senior nurses provide supervision to nursing staff and facilitate smooth ongoing care by managing supply needs and assisting the case manager with facilitating follow up visits with the treating physician and other outside specialists.Richelle Cabusao
Director of Nursing ServicesAs part of the founding team, Richelle brings the required nursing experience and management skills needed for the success of the patient experience. Richelle is responsible for the entire medical team from hiring to training and ensuring staff are appropriately matched to the patients, so that the patients home health needs can be safely fulfilled. She ensures all staff members follow the latest evidence based best practices and monitors the continuing medical education, a mandatory requisite to be part of the British American Healthcare team.
Maureen (Mary) Almai, MSN RN
Founder and CEOMaureen oversees all operations to ensure the company grows and develops in an ethical and fiscally responsible manner.Previously, Maureen created and developed home care service entities both in the USA and the UAE, and has drawn upon that extensive experience to ensure British American Healthcare provides home health services unsurpassed in quality. Maureen is a firm believer in empowering and educating patients and their families so they can take charge of their healthcare needs. She encourages staff in their career growth and evaluates their performance firmly and fairly for optimal outcomes.
Dipak Acharya
Finance Manager Dipak is a Nepalese native and joined British American Healthcare LLC as the Financial Manager. He has more than eight years of relevant experience and a proven track record of analyzing financial information and using industry tools to help companies allocate resources in a more fiscally beneficial manner. Dipak holds a Bachelor’s degree in Business Studies and a post graduate degree in Chartered Accountancy. He is a member of The Institute of Chartered Accountants, India.Claire Flores
Insurance SpecialistClaire is a university graduate and brings a wealth of international experience in clinical settings to British American Healthcare LLC. She has paid attention to her career growth and development and is instrumental to our company’s operations. In addition to her nursing degree and being a clinical instructor, Claire holds license and certification from The American Association of Professional Coder ICD 9/10CM. She has more than seven years of relevant work experience in the medical insurance field. In addition Claire has invaluable administrative experience so in addition to her role as medical coder/insurance specialist, Claire co-manages the human resources department.
Josephine Mick, BSN RN
Clinical Operations Manager Josephine brings the required nursing experience and quality management skills to ensure British American Healthcare remains at the forefront following international patient safety standards and evidence based best practices. With CPHQ certification and a strong background in quality from her time spent in Saudi Arabia before joining our team, Josephine was instrumental in securing the company’s CARF accreditation. She is responsible for all clinical operations from hiring to training staff, ensuring they are adequately prepared to provide the patient specific healthcare needs and are safe and effective homecare nurses. Josephine is also responsible for all licensing requirements ensuring British American Healthcare not only meets but exceeds the Department of Health standards. She monitors the continuing medical education, a mandatory requisite to be part of the British American Healthcare team. In addition, Josephine is an American Heart Association BLS instructor, an added bonus for our nurses.Jasel Carnaje and Mave Canata
Case Managers Jasel and Mave are Filipino Registered Nurses with experience in adults and pediatrics. They will coordinate with hospital staff and families to ensure there is a smooth transition to home care services. Once home, the case managers will be a source of liaison between the family the nurses and the homecare physicians.Liz Dudley & Lucy Foster
Case Managers(Certification Accredited by the AACNE) They are British Registered Nurses with experience in adults and pediatrics. They will coordinate with hospital staff and families to ensure there is a smooth transition to home care services. Once home, the case managers will be a source of liaison between the family the nurses and the homecare physicians.Dr. Rania Abdelhafiz, MRCP (UK)
Medical DirectorPediatrics & Internal Medicine Medical PractitionerDr. Rania is an accomplished pediatrician and is board certified from the UK. As a native Arab speaker, she enhances patient and family communications to better involve the persons served. Dr. Rania provides medical leadership to the clinical team as well as information and education to the patients and families. She makes patient rounds in the home of the patient when involved family members are present (this is usually a Saturday) and whenever the patient may need further evaluation. Dr. Rania coordinates with the patient’s treating physician to establish achievable goals and positive outcomes. Dr. Rania also leads regular clinical team meetings with staff to discuss patient progress and any changes in treatment.