Family members every so often come to the understanding that they need nursing care for a senior parent or other loved one. However, entrusting some of the responsibilities to someone else can be difficult.
To help you accomplish this, British American Healthcare L.L.C has assembled a list of important
questions to ask as you interview prospective professional homecare companies:
Families face a variety of options when deciding what services to use and who should provide them. The company you choose should have a valid accreditation (CARF, JCI etc.)This is an indication of quality and excellence and is an essential consideration in your decision making.
British American Healthcare LLC was awarded a three-year accreditation for Home and Community Services for adults, adolescents, and children. This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process and has demonstrated to a USA team of surveyors during an on-site visit that its programs and services are of the highest quality, measurable, and accountable. British American Healthcare was the first organization in the MENA region to be awarded this high level of accreditation for Home and Community Services for Children & Adolescent.
In British American Healthcare L.L.C we make regular quality assurance calls and monthly visits to make certain that the nurses consistently deliver quality care.
To further ensure quality care, we see that all nurses are regularly and closely supervised daily through our real time electronic medical records, where the Clinical Case Managers check on the patient’s status and the nurses are required to provide frequents updates about the patient within their shift.
You should discuss with the homecare what their plan of care is and how they will treat your loved ones.
Each patient plan is unique and different based on their needs and medical condition; our clinical team will discuss with your family the plan of care and will explain to you what the goals are for your loved ones.
To be effective, the plan needs to be developed with your doctor’s recommendation and we also take into consideration your input and it will be flexible so it can be updated as your loved one’s needs change.
Confirm up front whom to contact—and how—when you experience problems or have questions or requests.
We listen to every concern the family has, our patient relations specialist is the first point of contact and available to hear the families concerns and complaints 24/7. In case of complaints the management and clinical team will immediately be informed and will work on finding a solution for the problem.
Look for a company that balances experience and training with a person’s innate gift to serve and care for others.
British American healthcare L.L.C nurses go thoroughly rigorous screening and interviews. Once they are hired they complete orientation and training and are required to maintain and update their skills. All nurses are assigned to patients that match their nursing skills and previous experience; moreover, they are highly compassionate and caring.
Our clinical team will conduct a detailed in-home assessment for your loved ones. They will evaluate the patient’s case and you can discuss with them your concerns and requests, which will help you, determine whether the organization can meet them to your satisfaction.
Ask how the nurse will work in case of an emergency? Does the organization provide 24-hour telephone service for handling emergencies during weekends and holidays?
British American Healthcare nurses are provided with company smartphones and have access to the physician 24/7. They are expertly trained to act fast in emergencies and instructed to immediately call 999 for the ambulance and contact our physician who is available 24/7.
Western medicine proudly based in Abu Dhabi. Keeping families healthy & together
A native of the Republic of Ireland, Sadie comes to this role with many years of valuable experience in the UK. Her most recent position as a Specialist Community Public Health Nurse (Health Visitor) makes her an ideal candidate to lead the home care nursing team with the latest evidence based best practices. Sadie also has the advantage of holding a Nurse Prescriber License and has 12 years of nursing in acute medicine. With such a solid background Sadie’s expertise is an invaluable asset to British American Healthcare LLC. She will work very closely with the Medical Director to ensure all patients receive optimal clinical care. With her Irish charm and deep sense of compassion she makes a very compelling patient advocate.
Megan is a founding member of British American Healthcare and leads the quality team in continuous performance improvement initiatives and assures ongoing compliance with HAAD regulations and CARF standards. Additionally, Megan offers support in the business development and stakeholder communications. She is a proud alumna of Johns Hopkins University School of Nursing, USA.
As part of the founding team, Richelle brings the required nursing experience and management skills needed for the success of the patient experience. Richelle is responsible for the entire medical team from hiring to training and ensuring staff are appropriately matched to the patients, so that the patients home health needs can be safely fulfilled. She ensures all staff members follow the latest evidence based best practices and monitors the continuing medical education, a mandatory requisite to be part of the British American Healthcare team.
Maureen oversees all operations to ensure the company grows and develops in an ethical and fiscally responsible manner.Previously, Maureen created and developed home care service entities both in the USA and the UAE, and has drawn upon that extensive experience to ensure British American Healthcare provides home health services unsurpassed in quality. Maureen is a firm believer in empowering and educating patients and their families so they can take charge of their healthcare needs. She encourages staff in their career growth and evaluates their performance firmly and fairly for optimal outcomes.
Claire is a university graduate and brings a wealth of international experience in clinical settings to British American Healthcare LLC. She has paid attention to her career growth and development and is instrumental to our company’s operations. In addition to her nursing degree and being a clinical instructor, Claire holds license and certification from The American Association of Professional Coder ICD 9/10CM. She has more than seven years of relevant work experience in the medical insurance field. In addition Claire has invaluable administrative experience so in addition to her role as medical coder/insurance specialist, Claire co-manages the human resources department.
Dr. Rania is an accomplished pediatrician and is board certified from the UK. As a native Arab speaker, she enhances patient and family communications to better involve the persons served. Dr. Rania provides medical leadership to the clinical team as well as information and education to the patients and families. She makes patient rounds in the home of the patient when involved family members are present (this is usually a Saturday) and whenever the patient may need further evaluation. Dr. Rania coordinates with the patient’s treating physician to establish achievable goals and positive outcomes. Dr. Rania also leads regular clinical team meetings with staff to discuss patient progress and any changes in treatment.