1. What is your company's accreditation?
Families face a variety of options when deciding what services to use and who should provide them. The company you choose should have a valid accreditation (CARF, JCI etc.)This is an indication of quality and excellence and is an essential consideration in your decision making.
British American Healthcare LLC was awarded a three-year accreditation for Home and Community Services for adults, adolescents, and children. This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process and has demonstrated to a USA team of surveyors during an on-site visit that its programs and services are of the highest quality, measurable, and accountable. British American Healthcare was the first organization in the MENA region to be awarded this high level of accreditation for Home and Community Services for Children & Adolescent.
3. How are your nurses supervised?
In British American Healthcare L.L.C we make regular quality assurance calls and monthly visits to make certain that the nurses consistently deliver quality care.
To further ensure quality care, we see that all nurses are regularly and closely supervised daily through our real time electronic medical records, where the Clinical Case Managers check on the patient’s status and the nurses are required to provide frequents updates about the patient within their shift.
5. What is your plan of care?
You should discuss with the homecare what their plan of care is and how they will treat your loved ones.
Each patient plan is unique and different based on their needs and medical condition; our clinical team will discuss with your family the plan of care and will explain to you what the goals are for your loved ones.
To be effective, the plan needs to be developed with your doctor’s recommendation and we also take into consideration your input and it will be flexible so it can be updated as your loved one’s needs change.
7. What is the process for addressing problems?
Confirm up front whom to contact—and how—when you experience problems or have questions or requests.
We listen to every concern the family has, our patient relations specialist is the first point of contact and available to hear the families concerns and complaints 24/7. In case of complaints the management and clinical team will immediately be informed and will work on finding a solution for the problem.